Privacy Policy Statement
Your privacy and data protection are our responsibility
Policy Introduction Overview
This privacy policy explains how we collect, use, and protect your personal information on serolunacra.com in line with Australian Privacy Act standards.
By interacting with our website, you agree to our practices regarding data handling, confidentiality, and your rights as a visitor or client.
Information We Collect
We gather information you submit directly, such as contact details, and may also collect data generated automatically while browsing the site.
Information You Provide
- • First and last name to identify your requests and contacts.
- • Email address for communication and response purposes.
- • Phone number for direct support if permitted by you.
- • Consultation details you supply for customised advice.
- • Any additional notes or feedback provided in the contact form.
Information Collected Automatically
- • Device type and browser for website optimisation.
- • IP address for security and statistical analysis.
- • Session activity including time spent on pages.
- • Referral source to track how users find us online.
- • Cookies stored for visit preferences and session personalization.
How We Use Your Data
Your information helps deliver our services, provide client support, and ensure regulatory compliance with data protection laws.
- • Contacting you to address your requests or queries.
- • Providing updates about services you requested.
- • Compliance with legal or regulatory obligations.
- • Optimising the website experience for all visitors.
- • Improving client support based on your feedback.
- • Ensuring the integrity and security of data transmissions.
- • Sending necessary notifications about policy updates.
Our Commitment: We maintain industry-standard security measures, review policy updates regularly, and train staff to safeguard your privacy.
When We Share Data
Personal data may be shared only when necessary with regulatory authorities, contracted providers, or to fulfil legal obligations.
Third-Party Service Providers
We collaborate with select service firms for hosting, analytics, or support, ensuring confidentiality and data protection by contract.
Legal Requirements
We may disclose data as legally required, including compliance with court orders and regulatory audits.
Anonymous Site Statistics
Aggregate data may be shared where individual identities cannot be determined.
Your Rights and Choices
You can request to view, correct, delete, or restrict use of your information by contacting our team using the details below.
- • Right to request access to your information records.
- • Right to request corrections of inaccurate details.
- • Right to seek deletion when no longer needed.
- • Right to move your data to another provider.
- • Right to object to certain types of use.
- • Right to restrict use in specific cases.
Contact us for more on your privacy rights or to submit a formal request regarding your data.
Data Security Measures
We apply technical and organisational controls to protect your information against unauthorised access and misuse.
Technical Security Practices
- • Encrypted transmission of sensitive details using secure protocols.
- • Firewall protection against unauthorised digital access attempts.
- • Regular vulnerability assessments and updates.
- • Continuous server monitoring for unusual activity.
Organisational Privacy Practices
- • Staff training on privacy best practices and confidentiality.
- • Access limits for personal information among team members.
- • Policy reviews and internal privacy audits regularly scheduled.
- • Screening of third-party providers for privacy standards.
How Long Information Is Retained
We keep your information for as long as required by law, service needs, or regulatory guidance relevant to your requests.
- • Client data is securely retained for compliance.
- • Consultation notes stored only per necessity.
- • Record of communication maintained per legal minimums.
- • Payment data processed by secure providers only.
- • Opt-in marketing choices are always honoured.
Retention periods are reviewed and minimised in line with legal standards.
Overseas Data Transfers
Information may be stored or processed by international providers if compliant with Australian Privacy Principles.
- • Transfer strictly by contractual data safeguards.
- • Use of countries with adequate privacy protections.
- • Limiting transfers to required service functions only.
- • Ongoing review of international provider compliance.
How We Use Cookies
We use cookies for site operation, traffic analytics, and improving your user experience. You can adjust settings at any time.
Types of Cookies Used
- • Required for site functionality and login security.
- • Analytics to improve website usability.
- • Remembering your preferences on future visits.
- • Support live chat and form processes.
Adjust browser settings to manage your cookie preferences as needed.
Policy Amendments Notice
We may update this policy from time to time. You will be notified of significant changes per the contact details provided.
- • Direct emails about important policy changes.
- • Website announcements for all updates.
- • Client notices included with relevant services.
- • Policy effective date shown at top of document.
Please review periodically to stay informed.
Contacting the Privacy Officer
For privacy questions or requests, use the contact details below.
serolunacra
66 Clarence Street, Sydney, NSW 2000 Australia
Phone: +61841048679
Email: content@serolunacra.com
Policy last updated October 19, 2025
Effective as of October 19, 2025